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At John and Alice, we’re committed to making beautiful things — without unnecessary waste. That’s why we follow a made-to-order production model, creating each piece only after it’s been ordered. This helps us reduce overproduction and honor the materials we use, but it also means we’re unable to accept returns.

Our made-to-order products feature customizable details, making them personal and unique to each customer — which also means they’re not suitable for resale.

We believe sustainability goes beyond fabrics. Shipping items back and forth across the world leaves a mark on the planet. So instead of traditional returns, we offer something simpler and more responsible:

• If the size doesn’t fit or there’s a quality concern, we’re happy to offer a replacement — with no return required.
  

In all situations, we encourage you to keep it, donate it, or recycle it — all our materials are 100% recyclable.

This policy is our way of standing behind the quality of our work — and caring just as much about the world it lives in.