Privacy Policy

 

At John and Alice, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, place an order, subscribe to our emails, or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

Personal information you provide

• name

• billing and shipping address

• email address

• phone number

• payment details

• order history

• any information you provide when contacting us

Information collected automatically
When you browse our website, certain information may be collected automatically, including:

• device information

• browser type

• IP address

• pages viewed

• time spent on the site

• referral source

• cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• process and fulfil orders

• provide customer support

• send order confirmations, shipping updates, and service-related emails

• respond to enquiries and requests

• improve our website, products, and services

• prevent fraud and maintain site security

• send marketing emails, where you have chosen to receive them

• comply with legal obligations

3. Sharing Your Information

We may share your information with trusted third parties only where necessary to operate our business, including:

• payment providers

• shipping and logistics partners

• website and ecommerce service providers

• email marketing providers

• analytics and advertising platforms

• legal or regulatory authorities where required

We do not sell your personal information.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and support marketing activities. You can manage cookies through your browser settings.

5. Marketing Communications

If you subscribe to our mailing list, we may send you updates about new collections, releases, offers, and studio news. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

6. Data Retention

We keep your information only for as long as necessary to provide our services, fulfil orders, meet legal and accounting requirements, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have rights relating to your personal information, including the right to:

• access the information we hold about you

• request correction of inaccurate information

• request deletion of your information

• object to or restrict certain processing

• withdraw consent for marketing communications

To make a request, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

9. Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or website functionality. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

JOHN & ALICE STUDIO LIMITED
RM 1804, Beverly House, 93-107 Lockhart Road, Wan Chai, Hong Kong
Email: support@johnandalice.com
Phone / WhatsApp: +44 7386 873294