Shipping & Delivery
We ship internationally from our own small knitting workshop in Suzhou, China and aim to make delivery as clear and straightforward as possible.
1. Order Types
Our products may be available in two fulfilment options:
Ready to Ship
A limited number of pieces are available for immediate dispatch.
Made to Order
If a ready-to-ship piece is unavailable, it may still be ordered as a made-to-order piece. It will be made after your order is placed and normally dispatched in approximately 15 days.
Please refer to the selected option on each product page for the applicable fulfilment time.
2. Processing Times
Ready-to-ship orders
Usually dispatched within 2–3 business days.
Made-to-order items
Usually dispatched in approximately 15 days, unless otherwise stated on the product page.
If your order includes both ready-to-ship and made-to-order items, we may ship them together once all items are ready, unless agreed otherwise.
3. Shipping Methods
We use trusted express courier services such as FedEx, DHL or an equivalent international carrier, depending on the destination and order.
Most international deliveries arrive within 5-7 business days after dispatch.
4. Shipping Fees
Free express shipping is included on all orders to destinations available at checkout.
There is no minimum order value or item quantity required.
5. Delivery Estimates
Delivery estimates include two stages:
- The processing or production time shown for your selected product option.
- Approximately 3–5 business days for express delivery after dispatch.
Delivery times are estimates only. Delays may occasionally occur due to customs processing, local carriers, weather, public holidays or other circumstances beyond our control.
6. Duties and Taxes
Duties and taxes are included in the price shown at checkout.
You should not be required to pay additional import duties or taxes when your order is delivered. If a courier asks you to pay an unexpected customs charge, please contact us before making the payment.
7. Address Accuracy
Please ensure that your shipping address and contact details are correct when placing your order.
If you need to change your address, please contact us as soon as possible. Once an order has been dispatched, we may not be able to amend the delivery details.
Additional shipping costs caused by an incorrect or incomplete address may apply.
8. Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please allow a short time for the courier’s tracking system to update after receiving the email.
9. Failed Delivery or Returned Parcels
If a parcel is returned to us because of an incorrect address, failed delivery attempts, refusal or failure to collect the parcel, we will contact you to arrange the next step.
Additional shipping charges may apply if the parcel needs to be sent again.
10. Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: support@johnandalice.com
Phone / WhatsApp: +44 7386 873294
We normally respond within 1–2 business days.