Terms of Service
Welcome to John and Alice. These Terms of Service govern your use of our website and any purchases made through it. By visiting our site or purchasing from us, you agree to be bound by these Terms of Service.
Throughout the site, the terms “we”, “us”, and “our” refer to John and Alice, operated by JOHN & ALICE STUDIO LIMITED.
If you do not agree to these Terms of Service, please do not use our website or services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content, excluding payment information, may be transferred unencrypted and involve:
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transmissions over various networks, and
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changes to conform and adapt to technical requirements of connecting networks or devices.
Payment information is always processed securely through the relevant payment provider.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
2. Online Store Terms
By using this site, you confirm that you are at least the age of majority in your country or region of residence, or that you are using the site under the supervision of a parent or legal guardian.
You may not use our products for any unlawful or unauthorised purpose, nor may you violate any laws in your jurisdiction in the use of the Service.
You must not transmit any worms, viruses, malicious code, or any destructive technology.
A breach of any of these Terms will result in an immediate termination of your access to the Service.
3. Product Information and Availability
We make every effort to display our products, descriptions, and images as accurately as possible. However, we cannot guarantee that colours, textures, or visual appearance will be displayed exactly the same on every device or screen.
All products are subject to availability.
Some items may be offered as:
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Ready to Ship, where a limited in-stock piece is available for immediate dispatch, or
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Pre-Order, where the item is produced after order placement and may require additional production time before dispatch.
We reserve the right to limit quantities, discontinue products, or make changes to product details, pricing, descriptions, and availability at any time without prior notice.
4. Pricing
All prices shown on the website are listed in the currency displayed on the site at the time of purchase, unless otherwise stated.
We reserve the right to change prices at any time without notice.
We are not responsible for pricing, typographical, or technical errors. In the event of an obvious error in pricing or product information, we reserve the right to cancel or refuse any order placed for that product.
5. Orders and Acceptance
When you place an order, you are making an offer to purchase a product subject to these Terms of Service.
All orders are subject to acceptance and availability. We reserve the right to refuse, cancel, or limit any order at our discretion, including where:
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a product is unavailable
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payment cannot be authorised
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there is an issue with pricing or product information
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we suspect fraud, misuse, or unauthorised activity
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shipping restrictions apply
If we cancel an order after payment has been taken, we will issue a refund to the original payment method where applicable.
6. Payments
Payments are processed through secure third-party payment providers available on our site.
By submitting payment information, you represent and warrant that:
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you are authorised to use the chosen payment method
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the payment information provided is accurate and complete
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you authorise us and our payment providers to charge the applicable total amount
We are not responsible for payment processing failures caused by third-party providers, banks, or card issuers.
7. Shipping and Delivery
Shipping and delivery are subject to our Shipping & Delivery policy.
Delivery estimates are provided as a guide only and are not guaranteed. Delays may occur due to customs processing, courier issues, holidays, weather, or other factors outside our control.
You are responsible for providing accurate shipping and contact information at checkout. We are not responsible for failed delivery, delay, or loss arising from incorrect information provided by you.
Risk of loss and title for purchased items pass to you upon delivery to the shipping address provided in your order, unless otherwise required by law.
8. Returns and Exchanges
Returns and exchanges are subject to our Returns & Exchanges policy.
We offer one free size exchange within the time period stated on the relevant policy page, subject to item condition and eligibility.
Unless otherwise required by law, we do not guarantee general change-of-mind returns or refunds.
Please review our Returns & Exchanges page before making a purchase.
9. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders placed on our site.
You agree to promptly update your information, including email address, billing details, shipping address, and payment information, so that we can complete your transactions and contact you if needed.
10. Intellectual Property
All content on this website, including but not limited to:
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images
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product photography
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illustrations
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artwork
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logos
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graphics
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text
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layout
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design elements
is owned by or licensed to John and Alice and is protected by copyright, trademark, and other intellectual property laws.
You may not use, reproduce, distribute, modify, copy, republish, transmit, or exploit any content from this site without our prior written permission.
11. Optional Tools and Third-Party Links
We may provide access to third-party tools, services, or links over which we neither monitor nor control.
We provide such access “as is” and “as available” without any warranties, representations, or conditions of any kind.
We are not liable for any issues arising from your use of third-party services, websites, tools, or content.
Please review the policies and terms of any third-party websites you access.
12. User Comments and Submissions
If you send us creative ideas, suggestions, feedback, reviews, comments, proposals, or other materials, whether online, by email, or otherwise, you agree that we may use, edit, publish, reproduce, and distribute them without restriction, unless otherwise agreed in writing.
We are not obligated:
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to keep any comments confidential
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to pay compensation for any comments
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to respond to any comments
We may, but have no obligation to, monitor, edit, or remove content that we consider unlawful, offensive, threatening, defamatory, obscene, misleading, or otherwise objectionable.
You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
13. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
14. Prohibited Uses
You may not use the site or its content:
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for any unlawful purpose
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to solicit others to perform unlawful acts
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to violate any international, national, regional, or local regulations or laws
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to infringe upon our intellectual property rights or the rights of others
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to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate
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to submit false or misleading information
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to upload or transmit viruses or malicious code
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to collect or track the personal information of others
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to spam, phish, scrape, crawl, or interfere with the security or operation of the site
We reserve the right to terminate your use of the Service for violating any prohibited uses.
15. Disclaimer of Warranties
We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that the results obtained from the use of the Service will be accurate or reliable.
The Service and all products and services delivered through it are provided, to the fullest extent permitted by law, on an “as is” and “as available” basis, without any representation, warranties, or conditions of any kind, either express or implied.
16. Limitation of Liability
To the fullest extent permitted by law, John and Alice, JOHN & ALICE STUDIO LIMITED, and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the site, products, or services.
This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort, strict liability, or otherwise.
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
17. Indemnification
You agree to indemnify, defend, and hold harmless John and Alice, JOHN & ALICE STUDIO LIMITED, and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
18. Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.
19. Termination
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by ceasing to use our site.
We may terminate or suspend your access to the Service at any time without notice if, in our sole judgment, you fail to comply with any part of these Terms of Service.
20. Entire Agreement
These Terms of Service, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals.
21. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong, unless otherwise required by applicable consumer protection law in your place of residence.
22. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.
It is your responsibility to check this page periodically for changes. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.
23. Contact Information
If you have any questions about these Terms of Service, please contact us at:
JOHN & ALICE STUDIO LIMITED
RM 1804, Beverly House, 93-107 Lockhart Road, Wan Chai, Hong Kong
Email: support@johnandalice.com
Phone / WhatsApp: +44 7386 873294